Every time someone stays in a hotel, the things that made it enjoyable will boil down to the same few factors. If you’re a hotel owner who wants to capture the best hotel guest experience, and offer it to anyone who wants to book a room, you’re going to need this insight on your side!
From creating the perfect hotel room to providing an excellent dinner service, there’s a lot you can do to impress those staying with you. But if you want to impress each and every time, make sure you understand the common elements below and bring them to life within your hotel.
Feeling Comfortable All Night Long
Each guest will have slightly different needs, but you can bank on four things that make up the comfort level of their stay.
Firstly, the temperature of the room. Guests should be able to set their own temperature, as well as change or maintain it no matter what time it is. That usually means ensuring AC is available in all rooms, as well as the option to turn the heating on or off.
You should also think about how easy it is to get a good night’s sleep. Invest in the highest quality bedding you can find, and be sure to routinely check the state of the mattresses. And be sure to remind your guests they can request extra blankets and pillows if they want them!
This is also a good element to market your hotel on – check out the https://www.gourmetmarketing.net/blog/hotel-marketing-guide for a little more information on how you can highlight the way guests can control even the smallest of details about their stay.
Quick Service
No guest should be kept waiting for long. Someone should be available at the reception desk throughout opening hours, and it shouldn’t be difficult for guests to make their presence known.
A positive hotel guest experience hinges on providing the comforts of home. That means they need a sense of comfort even just from the way your staff interact with them. It should be easy to get in and out of their rooms, and they shouldn’t be held back by having to wait for someone to appear and check them in!
Security
The lock on a hotel door should feel secure. It should be difficult for anyone other than the person booked into it to get inside. Whether you use keys or cards to allow access, make sure you’re regularly reviewing how your locks work.
For example, if a set of keys has gone missing lately, it’s time to change that lock and review your policy around keeping the master key and any spare sets safe.
The safe in the room should also be easy to use but hard to crack. Buy these from a quality safe manufacturer to ensure guests can leave their valuables without a second thought.
Comfort, convenience, and safety – these elements make up a great hotel guest experience every single time!
