VPNSecure is facing widespread criticism after VPNSecure canceling lifetime subscriptions without prior notice sparked backlash among its users, claiming the new ownership was unaware such deals existed when it acquired the company. Customers began reporting deactivated accounts in March, but it wasn’t until April 28, 2025, that affected users received formal communication from VPNSecure. In an email, the company stated it had deactivated all lifetime accounts to ensure continued service quality, explaining that the previous owner did not disclose the existence of thousands of these deals, many of which had been sold through platforms like StackSocial.
The email also revealed that the acquisition, completed by InfiniteQuant Ltd in 2023, was an “asset-only deal” that included technology, branding, and infrastructure—but none of the original contracts or liabilities. According to VPNSecure, the existence of lifetime accounts was only discovered months later, when their system became strained by non-paying users who had secured access under the now-revoked deals. In response, VPNSecure offered discounted subscription options to affected customers as a gesture of goodwill, including a $1.87 monthly plan or a three-year package for $55—available until May 31.
Ownership Claims Ignorance, Users Cry Foul
The backlash intensified after VPNSecure issued a follow-up email this week, reiterating that the current owners had no knowledge of the lifetime subscriptions during the due diligence process. According to the company, reviews of financial documents spanning six to twelve months before the acquisition did not mention these deals. A sales listing from April 2023 reviewed by the new owners reportedly showed no references to VPNSecure canceling lifetime subscriptions either.
However, skepticism remains high among customers. Many pointed out that third-party platforms were still advertising lifetime subscriptions as late as 2022. Online forums and customer reviews argue that a simple Google search would have revealed the existence of such deals, casting doubt on the claim of ignorance. Critics have also questioned the company’s transparency regarding its true ownership, with references to multiple legal entities—including InfiniteQuant Ltd in the Bahamas, HOLDXB Trading FZCO in Dubai, and the former Australian parent, Boost Network Pty Ltd.
Despite acknowledging poor communication and apologizing for the lack of advance notice, VPNSecure defended its decision. The company stated it had the option to shut down the entire service but instead chose to continue operating while phasing out the unprofitable lifetime accounts.
Lessons on “Lifetime” Deals
VPNSecure’s handling of the issue, including VPNSecure canceling lifetime subscriptions, underscores broader concerns around the reliability of so-called ‘lifetime’ deals in tech. While some customers reported having access to VPNSecure’s services for as long as 20 years, the episode illustrates how such promises can be nullified through acquisitions, operational shifts, or vague contractual definitions. Legal and customer service experts note that terms like “lifetime” are often loosely defined and dependent on a company’s continued existence or business model.
Ultimately, while VPNSecure may have inherited a flawed business model, critics argue it failed to handle the transition with the transparency and forethought its long-term customers deserved.
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