Here are the 12 Best Business Communication Trends for 2023;
1. Video conferencing
While video conferencing has been around since the 1980s, new technologies have changed how teams work together. Video-enabled phones, tablets, and apps allow employees and management to screen-share, conduct presentations, and communicate in real time.
Web-based video conferencing services have also made it easier for teams to meet in virtual rooms, which has greatly improved collaboration efforts. Most video conferencing solutions also come bundled with online collaboration tools such as document sharing, text chat, and screen sharing in Business Communication Trends.
2. Cloud-based apps
By storing company data in the cloud, your organization can access anything, anywhere. Cloud-based services and apps are also accessible on mobile devices — making it highly convenient when collaborating on projects and communicating with your team. With real-time editing capabilities and other advanced sharing options, many Business Communication Trends are opting for cloud intranet software due to its flexibility.
Another cloud-based computing communication service that has been breaking through the market since the pandemic is various White-Label UCaaS platforms. Essentially, this means many businesses use the same service, rebranded to their liking. UCaaS has made it super easy to integrate most of a business’s internal communication processes, including some of those mentioned in this post. Cloud-based technology has certainly changed the landscape of business, but in particular, it has changed the way we communicate.
3. Chat Services
Chat services are an immediate and direct way to collaborate with team members without the complicated email threads. You not only get the information you need faster but can also use a range of media types including video and video conferencing. With the right intranet platform, you can also integrate chat into your digital workplace or in Business Communication Trends. (For instance, here’s how Axero’s Slack intranet integration works. Many modern intranet solutions also come with their built-in chat features—like Axero—so you can eliminate one less platform. Intranet chat is real-time while remaining unobtrusive.
4. Infographics and Images
It’s no secret: content with infographics and images receives higher engagement than plain text. With this realization, Business Communication Trends are equipped with a suite of WYSIWYG publishing tools to make content engaging, beautiful, and stand out to your employees.
These tools empower you to include infographics, bright images, and visuals that convey your message in a compelling and engaging way. They are also very effective in explaining a process to employees, and there are many tools and apps available that can help you design and create them for a low cost.
Phones Will Continue To Be The Main Business Communication Tool Going Into 2023.
The vast majority of businesses are now using personal cell phones as their primary tools for communication with both co-workers and clients. Even Business Communication Trends that don’t necessarily use phones as their primary channel are still going to continue to use cell phones as an important tool.
Although most people still prefer in-person conversations as opposed to phone calls, there’s no denying that phone conversations are going to continue to compete with in-person talks as the primary mode of communication between consumers and Business Communication Trends in the years ahead.
5. Company Size Isn’t A Factor When It Comes To Phone Usage Percentage
No matter how many employees work at any particular Business Communication Trends, the overall usage of phones is relatively the same regardless of a company’s size. This essentially means that phones are still primary business communication tools, no matter how big or small an organization is.
6. Employees Are Increasingly Preferring Phone Calls For Internal & External Communications
Another growing Business Communication Trends, going into 2023 involves the proclivity of professionals toward phone conversations. This is directly related to the boom of remote workers in recent years, but next year will prove once more that people are excited by the idea of living wherever they want and being able to easily communicate with co-workers and clients via their personal devices.
However, it’s still likely that internal group conversations will continue to be on Zoom or other video-conferencing software programs. This is because most employers and business leaders prefer to be in person when speaking with groups, but even business leaders are beginning to prefer phone calls when speaking with individual employees.
7. Cloud-Based Phone Systems Will Continue To Close The Gap With Traditional Systems
Although traditional business phone systems still hold the majority when it comes to what businesses are utilizing these days, there’s a growing number of companies that are making the switch to intermedia cloud solutions.
As more companies make the switch to remote working via the Cloud, the more likely we’ll see an adoption gap be closed between these innovative communication solutions and what businesses have relied upon for decades.
8. Overall Business Phone System Usage Is Expected To Exponentially Increase
Most companies are expecting to use their phones even more in 2023 than they did in 2022, as well as over the next several years into the future. Pretty much no one expects to be using their phones less in the future, so it goes to show that Business Communication Trends are only going to get more exciting and tech-savvy!
9. Most Businesses Will Prefer Multi-Device Phone Solutions With Flexibility
One of the biggest things that business leaders and employees want from their Business Communication Trends phone system is flexibility, which directly correlates to most businesses wanting to be able to utilize multiple devices per person. One of the features that are going to grow a lot in 2023 is being able to receive and send SMS messages and business calls via a personal computer, because this is making everyday work life a lot more convenient for millions of people. And as business communication solutions continue to become more streamlined, more companies will incorporate these features.
10. The Vast Majority of Businesses Plan On Increasing Their SMS Usage
Whether it’s for communicating marketing messages with customers or speaking with co-workers, SMS text messages are now the go-to option for a lot of businesses. Most Business Communication Trends still utilize different strategies more often than text, but the trend toward SMS is only going to continue to grow in 2023.
SMS has also become more popular amongst larger businesses when they want to send out company-wide messages, and this is becoming a more effective communication strategy as compared to company e-mails and newsletters.
Data Talk Is Here To Help Bring Your Company Success Into 2023!
Data Talk has been around since 1963, so we’ve seen countless Business Communication Trends come and go over the decades. But we’ve also never seen such rapid changes in our industry as we have in recent years, and our experts are here to help ensure that your company remains on the cutting edge.
11. Accelerated digital transformation
In 2023, we see the continuation of innovations and developments in transformative technologies such as artificial intelligence (AI), the internet of things (IoT), virtual and augmented reality (VR/AR), cloud computing, blockchain, and super-fast network protocols like 5G. What’s more, these transformational digital technologies do not exist in isolation from each other, and we will see the boundaries between them blurring. New solutions for augmented working, hybrid and remote working, Business Communication Trends decision-making, and automation of manual, routine, and creative workloads combine these technologies in ways that enable them to enhance each other.
This brings us closer than ever to the point where we are able to create “intelligent enterprises” where systems and processes support each other to complete menial and mundane tasks in the most efficient way possible.
12. Immersive customer experience
In 2023, customers crave experience above all else. That doesn’t necessarily mean that price point and quality take a back seat, though. Both play a part, to some extent, in the way we experience the process of choosing, purchasing, and enjoying the goods and services we spend our money on.
The role that technology plays here, traditionally, has been to streamline processes and remove the hassle from the life of the consumer. Think recommendation engines that help us choose what to buy or online customer service portals that deal with problems and after-sales support. These will still play a key role in 2023, but the game has evolved, with this year’s keywords being immersion and interactivity.