Source – in.mashable.com
Apple has commenced distributing the $50 million settlement related to its defective MacBook butterfly keyboards. This settlement brings some relief to affected customers, with approved claimants receiving compensation of up to $395 based on the extent of the repairs needed. As reported by 9to5Mac’s Michael Burkhardt, he has already received two checks from this payout.
The MacBook butterfly keyboard, introduced in 2015, quickly became a source of frustration for many MacBook users. Customers complained that the keyboards often became stuck or completely unresponsive. Even small particles of dust or debris could cause keys to become unusable. Despite these issues, Apple initially replaced defective butterfly keyboards with new ones of the same design, which did not resolve the problem. In 2019, Apple finally switched to a more reliable “scissor-switch” keyboard design.
Legal Action and Settlement
In response to widespread complaints, a class-action lawsuit was filed against Apple in 2018. The lawsuit alleged that Apple was aware of the keyboard’s defects but concealed this information from consumers. Although Apple agreed to settle the lawsuit in 2022, the company denied any wrongdoing as part of the settlement agreement.
The settlement covers MacBook owners who experienced keyboard failures and required repairs. According to the settlement’s terms, individuals who received two or more top case replacements within four years of purchasing an affected MacBook could receive between $300 and $395. Those who had one replacement might get up to $125, while owners who only needed keycap replacements could receive up to $50. The settlement applies only to customers in California, Florida, Illinois, Michigan, New Jersey, New York, and Washington who require repairs.
Distribution and Compensation
The process of distributing the settlement funds is now underway, with many claimants already receiving their compensation. The pay-out amounts vary depending on the level of repair required. This settlement marks the end of a long-standing issue that has plagued Apple and its customers. It also underscores the importance of addressing product defects transparently and effectively.
Apple’s transition to the scissor-switch design in 2019 has been positively received, offering a more durable and reliable solution for MacBook users. This change, along with the settlement pay-outs, helps restore consumer trust in the brand. While the defective MacBook butterfly keyboards caused significant inconvenience and frustration, the settlement provides some redress for those affected, drawing a close to this chapter in Apple’s product history.
